Contact Loire Valley Tours
A question about a tour we list, a correction, or a request to be considered? Write to us and a person will read it.
How to reach us
Email hello@loirevalley.tours. We answer in English, usually within two working days.
We are a booking guide, not a tour operator or a ticket office, so we cannot change, cancel or refund a booking. That goes to the operator through the platform you booked on, whose contact details are on your confirmation. If you cannot find them, write to us and we will point you to the right place.
If your tour was cancelled or you missed it
A refund or a new date is the operator's to give. Your confirmation email carries their contact and your booking reference, which is the fastest route. Nearly every tour we list refunds in full if you cancel at least 24 hours ahead; the 2-day tour from Paris by train needs seven days' notice. Balloon flights that the weather grounds are moved or refunded by the operator.
Corrections
If a fact here is wrong or out of date, tell us what and where. Château hours change with the season, prices change in January, and meeting points move, and the fastest fix is usually a reader who has just been. Every page carries the date it was last checked.
Operators
If you run tours in the Loire Valley and want a listing considered, send the product page. Placement is not for sale; how tours are chosen is set out in our affiliate disclosure.
Where the official information is
Tours tourist office
Office de Tourisme & des Congrès Tours Loire Valley, 78–82 rue Bernard Palissy, Tours, 37000, France. Most tours from Tours meet outside.
Château tickets
Each château sells its own, on its own website and at its own gate. Chambord and Chenonceau both sell timed tickets online, and Chenonceau requires one.
Where the tours meet
Mostly at the Tours and Amboise tourist offices, on Avenue de Wagram or at your hotel in Paris, or at a winery, a bike shop or a balloon field. Each tour's own point is on its booking page and on the Loire Valley map.
Most questions are already answered in the FAQs. To compare tours, start with Loire Valley Tours.